Products

Tel: +86-755-83302640
Fax: +86-755-61624355
E-mail: sales@e-ran.com.cn
FAQs
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Q: How to get sample from your company?
A: Sample can be offer to customer testing for the first time,the sample fee and shipping fee have to pay by new customer.

Please tell us the sample quantity and detail shipping address,we can calculate sample fee and shipping fee.When received payment,The sample will be shipped out with 3 working days.

When the day customer making normal order,the total sample fee will be refund to customer or deduct from the total amount.

Q: How to know price?
A: Please try to let us know detail mode number and the quantity do you like, then we can quote you competitive price as your request. By Email, phone call or Fax can be acceptable. Our contact information as below:

Phone number: 86-755-83302456
Fax number : 86-755-61624355

Contact person : Karrer
E-mail: sales@e-ran.com.cn or karrer2006@gmail.com
MSN Messager : huzhangyi@hotmail.com

Contact person 2: Amme
E-mail: amme@e-ran.com.cn
MSN Messager : amme_e-ran@hotmail.com

Q: OEM policy ( Based on minimum 500pcs )
A:

With 4 Years OEM/ODM working with a group of experienced engineer and Technician in digital electronic products. Accept to develop new models as customer requirement.
1) Print logo on from side or back side : Please offer us logo photo with JEPG, TIF, BMP,PSD or AV format
2) Print logo on gift box : Please try to make package design and send us artwork photo with PSD, AI or CorelDraw format.
3) Power/Switch on mode with customer logo, Offer us logo picture or Logo writing, we can put these logo picture or logo writing under power/Switch on mode.


Q: Warranty( RMA) policy.
A:

Seller warrants that the Products sold to Buyer will meet their specification and be free from defects in material, workmanship and design for a period of 12 months from the date of shipment, human abuse using or man-made damage are not included.
When met defective player(RMA)  during 1 year time, please try to assemble faulty phone and send back to us by Post or EMS. We will finished repairing within 1 month time and send back as soon as possible.

Note:
1) In order to save shipping cost please send back only player body without any accessory.
2) Please try to send us defective player by post or EMS, or if send by express shipping such as DHL,UPS or TNT please try to quote as lower price as you can to avoid any customs Clearance problem when reached us.
3) Warranty not suitable for man-made damage product. If man-made damage player repair, we will ask customer pay for exchanged accessory fee


Q: How to arraneg Payment ?
A:

Payment by Bank Wire Transfer (T/T ) for normal order.30% deposit on confirmation of order and balance 70% paid before shipment.
Bank information:
Company Account(Shenzhen):

Beneficiary's bank: Wing Hang Bank Ltd . , Shenzhen Branch
Beneficiary name:  E-RAN TECHNOLOGY CO . , LIMITED
Account No:  2201007993001
Swift code : WIHBCNBX

The Address: Rm.M02,shun Hing Square Di Wang Commercial Centre 5002 Shennan Dong Road Shenzhen,P.R.C.
Postal Code: 518008
US dollar beneficiary intermediary correspondent bank: Bank of New York

Personal Account(Hongkong):

Beneficiary's Bank : CHINA MERCHANTS BANK (HONG KONG BRANCH) 
Account name: HU ZHANGYI
Account No. 402658 860 3292026
SWIFT Code : CMBCHKHH 

The bank address and phone number is as below:
21/F BANK OF AMERICA TOWER 12 HARCOURT ROAD, CENTRAL,HONGKONG
TEL:852-31188888


For small sample and trial order we accept Western Union or Paypal payment . Western Union payment and Paypal information as below:

Western Union:
Full Name : ZHANGYI HU  ( First name ZHANGYI, Last name HU )
City: Shenzhen, Country : China


Paypal Account: sales@e-ran.com.cn


The above all are our authorized bank accounts and payment terms, and please make sure that we never provide other private bank accounts, western union or payment terms for our customers!
, please pay much more attention to the bank account and western union names in order to avoid risks of the payment!


Q: Delivery (Lead time).
A:

The normal mode delivery time with 2-5 working days after receipt of the 50% down payment and will be shipped by express shipping or shipped to buyer's shipping agent after receipt of the balance 50% payment.( Big order and OEM discuss case by case according to the quantity )


Q: Shipment.
A:

Please let us know your detail shipping address, company name, phone number and receiver full name for shipment. We can ship out by Express shipping ( DHL, TNT,UPS and EMS ) for small quantity order ( under 100kg ).
For mass quantity with 100kg or more,we will ship by air or by Sea( Depend on customer’s request). Shipping fee can be calculate according to the weights, volume ,transportation way etc.Or we can send the cargo to your local forwarder in Shenzhen or HK.

Customer requirement is our requirement,customer thoughts is our thoughts! We will help customer arrange shipment in most economic way