| Q: | How to get sample from your company? |
|---|---|
| A: | Sample can be offer to customer testing for the first time,the sample fee and shipping fee have to pay by new customer. Please tell us the sample quantity and detail shipping address,we can calculate sample fee and shipping fee.When received payment,The sample will be shipped out with 3 working days. When the day customer making normal order,the total sample fee will be refund to customer or deduct from the total amount. |
| Q: | How to know price? |
|---|---|
| A: | Please try to let us know detail mode number and the quantity do you like, then we can quote you competitive price as your request. By Email, phone call or Fax can be acceptable. Our contact information as below: Phone number: 86-755-83302456 Fax number : 86-755-61624355 Contact person : Karrer E-mail: sales@e-ran.com.cn or karrer2006@gmail.com MSN Messager : huzhangyi@hotmail.com Contact person 2: Amme E-mail: amme@e-ran.com.cn MSN Messager : amme_e-ran@hotmail.com |
| Q: | OEM policy ( Based on minimum 500pcs ) |
|---|---|
| A: |
With 4 Years OEM/ODM working with a group of experienced engineer and Technician in digital electronic products. Accept to develop new models as customer requirement. |
| Q: | Warranty( RMA) policy. |
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| A: |
Seller warrants that the Products sold to Buyer will meet their specification and be free from defects in material, workmanship and design for a period of 12 months from the date of shipment, human abuse using or man-made damage are not included. Note: |
| Q: | How to arraneg Payment ? |
|---|---|
| A: |
Payment by Bank Wire Transfer (T/T ) for normal order.30% deposit on confirmation of order and balance 70% paid before shipment. Beneficiary's bank: Wing Hang Bank Ltd . , Shenzhen Branch The Address: Rm.M02,shun Hing Square Di Wang Commercial Centre 5002 Shennan Dong Road Shenzhen,P.R.C. Personal Account(Hongkong): Beneficiary's Bank : CHINA MERCHANTS BANK (HONG KONG BRANCH) The bank address and phone number is as below:
Western Union:
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| Q: | Delivery (Lead time). |
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| A: |
The normal mode delivery time with 2-5 working days after receipt of the 50% down payment and will be shipped by express shipping or shipped to buyer's shipping agent after receipt of the balance 50% payment.( Big order and OEM discuss case by case according to the quantity ) |
| Q: | Shipment. |
|---|---|
| A: |
Please let us know your detail shipping address, company name, phone number and receiver full name for shipment. We can ship out by Express shipping ( DHL, TNT,UPS and EMS ) for small quantity order ( under 100kg ). |